Privacy Policy

Last Updated: July 18, 2026

Stellavate Marketing (“Stellavate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, and disclose.

This Privacy Policy explains how we handle personal information when you visit our website, contact us, request a quote, become a client, or otherwise interact with Stellavate Marketing.

Stellavate Marketing is based in British Columbia, Canada.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

We may collect information such as:

Your name;
Email address;
Telephone number;
Business or organization name;
Mailing or business address;
Information submitted through contact forms;
Information you provide when requesting a quote or consultation;
Project details and business information;
Billing and payment-related information;
Communications between you and Stellavate Marketing;
Marketing preferences;
Website usage and analytics information;
IP address, browser type, device information, and similar technical data;
Photographs, videos, or other media created or provided as part of a client project; and
Any other information you voluntarily provide to us.

We aim to collect only the information reasonably necessary for the purposes described in this Privacy Policy.

2. How We Collect Personal Information

We may collect personal information when you:

Visit our website;
Submit a contact form;
Request a quote;
Book a consultation;
Contact us by email, telephone, social media, or another communication method;
Enter into a contract or service agreement with us;
Purchase or receive services from us;
Participate in a photography session;
Subscribe to marketing communications;
Respond to a survey or questionnaire; or
Otherwise voluntarily provide information to us.

We may also collect certain information automatically through cookies, analytics tools, and similar technologies when you visit our website.

3. How We Use Personal Information

We may use personal information to:

Respond to inquiries and requests;
Prepare quotes, proposals, and estimates;
Communicate with prospective and existing clients;
Provide website design and development services;
Provide SEO and marketing services;
Provide photography and creative services;
Manage client projects;
Process payments and maintain financial records;
Schedule consultations, meetings, and photography sessions;
Deliver completed work and project files;
Provide customer support;
Improve our website, services, and customer experience;
Understand how visitors use our website;
Maintain the security and functionality of our website;
Send marketing communications where permitted by law;
Maintain business, accounting, tax, and administrative records;
Prevent fraud, misuse, or unlawful activity;
Comply with legal and regulatory obligations; and
Carry out other purposes that are identified when the information is collected or that are otherwise permitted by law.

We will not use personal information for purposes that a reasonable person would consider inappropriate in the circumstances.

4. Consent

Where required, we obtain consent before collecting, using, or disclosing personal information.

Consent may be express or implied depending on the circumstances and the sensitivity of the information involved.

For example, when you voluntarily submit your name and email address through our contact form, we may use that information to respond to your inquiry.

You may withdraw your consent to certain uses of your personal information by contacting us, subject to legal, contractual, or other restrictions.

Withdrawing consent may affect our ability to provide certain services.

5. Client Information

When you become a client of Stellavate Marketing, we may collect information reasonably necessary to provide the services you have requested.

This may include:

Contact information;
Business information;
Website login credentials provided for project purposes;
Domain or hosting information;
Social media account information;
Brand assets;
Customer or audience information supplied by the client;
Website content;
Photography or video materials;
Analytics information; and
Other information required to perform the agreed services.

We use this information for the purpose of completing the client’s project and providing related services.

Clients are responsible for ensuring that they have the necessary authority and permissions to provide us with personal information belonging to employees, customers, users, or other third parties.

6. Website Design, SEO, and Marketing Services

In the course of providing website development, SEO, analytics, advertising, or marketing services, we may be given access to third-party platforms or systems belonging to our clients.

These may include:

Website content management systems;
Website hosting accounts;
Domain registrars;
Google Analytics;
Google Search Console;
Google Business Profile;
Advertising platforms;
Social media platforms;
Email marketing platforms;
Customer relationship management systems; and
Other digital tools.

We access and use information available through these platforms only as reasonably necessary to provide the services requested by the client or as otherwise authorized.

The privacy practices of a client’s own website, customers, users, or systems remain the responsibility of that client unless otherwise agreed in writing.

7. Photography and Visual Content

When we provide photography services, we may collect or create photographs and other visual content containing identifiable individuals.

The collection, use, publication, licensing, delivery, and retention of photographs may also be governed by a separate photography agreement, model release, client contract, or other written authorization.

We will not use identifiable client photographs for advertising, portfolio, social media, or promotional purposes where separate consent or authorization is required unless that consent or authorization has been obtained.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files placed on your device that can help websites function properly, remember preferences, analyze visitor behaviour, and support marketing activities.

We may use:

Essential cookies
These cookies support basic website functionality and security.

Analytics cookies
These cookies help us understand how visitors interact with our website, including which pages are visited and how users navigate the site.

Marketing cookies
Where applicable, these cookies may be used to measure advertising campaigns or deliver more relevant advertising.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Where required by applicable law, we may request your consent before placing non-essential cookies on your device.

9. Analytics

We may use third-party analytics services, such as Google Analytics or similar tools, to understand how visitors use our website.

These services may collect information such as:

Pages visited;
Time spent on the website;
Referring websites;
General geographic information;
Browser and device type;
IP address or similar technical identifiers; and
Website interaction data.

This information helps us improve our website and understand visitor behaviour.

Third-party analytics providers process information according to their own privacy policies and terms.

10. Third-Party Service Providers

We may use third-party service providers to help operate our business and provide services.

These providers may include:

Website hosting providers;
Cloud storage providers;
Email providers;
Payment processors;
Accounting software providers;
Customer relationship management systems;
Scheduling platforms;
Analytics providers;
Advertising platforms;
Social media platforms;
Website plugins and software providers; and
Professional advisers.

These providers may have access to personal information only to the extent reasonably necessary to perform their services.

Some third-party service providers may store or process information outside British Columbia or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, or law enforcement authorities in accordance with applicable law.

11. Payment Information

If you make a payment to Stellavate Marketing, payment information may be processed through a third-party payment processor or financial institution.

We may receive limited information relating to the transaction, such as confirmation of payment, transaction amount, billing information, or the last digits of a payment card.

We do not necessarily receive or store complete payment card information where payments are processed directly by a third-party provider.

The payment provider’s own privacy policy and terms will govern its handling of your payment information.

12. Email and Marketing Communications

We may send you emails relating to:

Your inquiry;
A quote or proposal;
Your project;
Services you have purchased;
Important business or account information; or
Other communications necessary to provide our services.

We may also send promotional or marketing communications where you have consented or where otherwise permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication or by contacting us.

You may continue to receive non-promotional communications necessary to manage an active client relationship or transaction.

13. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information:

To service providers who help us operate our business;
To contractors or collaborators working on a client project where reasonably necessary;
Where you have consented to the disclosure;
To professional advisers such as accountants, lawyers, or insurers;
Where required or authorized by law;
In connection with an investigation of suspected fraud, security incidents, or unlawful activity;
To protect the rights, safety, or property of Stellavate Marketing or others; or
In connection with a business transaction such as a merger, sale, restructuring, or transfer of business assets, where permitted by law.

We seek to limit disclosures to what is reasonably necessary for the relevant purpose.

14. Protection of Personal Information

We take reasonable administrative, technical, and physical measures to protect personal information against risks such as:

Unauthorized access;
Unauthorized collection;
Unauthorized use;
Unauthorized disclosure;
Loss;
Theft;
Modification; and
Disposal.

These safeguards may include password protection, access controls, secure technology providers, software updates, and limiting access to information where appropriate.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

15. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

Fulfill the purposes for which it was collected;
Provide services;
Maintain appropriate business and financial records;
Meet legal, tax, accounting, or regulatory obligations;
Resolve disputes; and
Enforce agreements.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal requirements.

16. Accessing and Correcting Your Personal Information

Subject to applicable law, you may request access to personal information that Stellavate Marketing holds about you.

You may also request that we correct personal information that you believe is inaccurate or incomplete.

We may need to verify your identity before responding to an access or correction request.

In some circumstances, applicable law may permit or require us to refuse access to certain information. If this occurs, we will provide an explanation where required.

To request access to or correction of your personal information, please contact us using the information provided below.

17. Children

Our website and services are generally directed toward businesses and adults and are not intended to knowingly collect personal information directly from children without appropriate consent.

Where photography or creative services involve minors, we may require permission from a parent, guardian, client organization, or other authorized person as appropriate.

18. Third-Party Links

Our website may contain links to third-party websites or online services.

We are not responsible for the privacy practices, content, security, or policies of those third parties.

We encourage you to review the privacy policies of any third-party websites you visit.

19. Social Media

Stellavate Marketing may maintain profiles on third-party social media platforms.

If you interact with us through social media, the platform may collect and process information about you according to its own privacy practices.

Information you choose to make publicly available through social media may be visible to other users.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our business;
Our services;
Our website;
The technologies we use; or
Applicable legal requirements.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

We encourage you to review this page periodically.

21. Contact and Privacy Questions

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your information has been handled, please contact:

Stellavate Marketing
British Columbia, Canada
Email: info@stellavate.com
Website: stellavate.com

Please include enough information for us to understand and respond to your request.

We will make reasonable efforts to address privacy questions and concerns in accordance with applicable privacy laws.

Stellavate